Whether you are making a complaint, compliment or suggestion the result is still the same - feedback is the key to improving our products and services.
Making a complaint
We recognize that even in the best run organizations things can go wrong. If you have a complaint, we’d like to hear about it and take the opportunity to fix it. We believe that both you and BSP stand to gain from the line of communication. We will investigate the complaint, respond to your queries and do all we can to regain your confidence. To assist us in helping you, we have set out below a simple four-step process for you to follow.
How to lodge a complaint
Customers can lodge their complaints with the Reserve Bank of Fiji if they are not happy with the outcome of how their complaints have been handled by BSP.
Making a suggestion
Your feedback helps us to maintain a high standard of service and provide products that satisfy your needs. If you have a suggestion about how we can improve our service, please let us know. You may use the attached form to put your suggestion in writing.
Paying a compliment
There is nothing quite so motivating as a genuine compliment. If you have received exceptional service from our staff, we’d love to hear about it. Our hardworking staff really appreciate receiving positive feedback. Feel free to use the attached form for this purpose.
Customer Care Department
You may contact the Customer Care Department by using the attached form or you may prefer to contact the department directly:
Customer Care Department
BSP, Private Mail Bag, Suva.
Telephone: 321 4390 / 321 4418
Facsimile: 321 4498
If you choose to telephone, your call will be answered by one of our team of dedicated staff committed to resolving the issue as soon as possible. Consequently, some situations are more complex than others, which, as you would expect, can often take a little longer to resolve. If this happens, then we will do our utmost best to keep you informed on the progress. However, we aim to resolve most issues within 5 working days from the day the complaint is received.
