BSP Fiji Announces Relief Package for Customers Impacted by COVID-19

Date: Friday 27 March 2020

The Bank South Pacific (BSP) is monitoring the evolving nature of the Coronavirus (COVID-19) and is arranging relief packages to assist customers during this period.


BSP Group CEO Robin FlemingBSP Group CEO Robin Fleming said BSP is working closely with the Central Bank and other authorities both within Papua New Guinea and in all the countries in which BSP operates.

 "Fundamental to our planning is also being able to support our customers and as the leading bank in the South Pacific, we know we have a responsibility to help people in our communities and around the Pacific, "added Mr Fleming.

Given the implications of travel restrictions imposed by various governments, it is clear this will have an impact on some of BSP's customers.

Mr Fleming advises any business financially impacted by the effects of the COVID-19 should contact their BSP Relationship Manager to access the assistance on offer.

To assist BSP customers impacted by COVID-19, BSP Fiji will be providing the following relief package on a case by case basis:

  • Business:
    • Interest only facilities for up to 6 months.
    • Principal and Interest holiday for up to 6 months.

All Business customers should speak to their Relationship Manager in the first instance.

  • Personal:
    • Personal Loans - 6 months Principal and Interest holiday.
    • Car Loans - 6 months Principal and Interest holiday.
    • Credit card - repayment holiday up to 6 months.
    • Home Loans - 6 months Principal and Interest holiday.

Maturity term will be extended by a commensurate term of the suspended repayment period. 

All Home Loan, Personal/Car Loan, Credit Card customers should contact their Personal Banker, their closest BSP branch or contact Customer Care on 132888, + 679 3314400 or bula@bsp.com.fj.

BSP is calling on all its customers to practise social distancing by standing a meter or more away from another person or persons when standing in the bank line or better, stay at home and  make use of  all digital banking platforms available.

BSPs' Digital banking platforms include Personal Internet Banking  and Mobile Banking  which customers can access their accounts in the comfort of their homes.

The bank also encourages the use of other digital banking options such as using your Pacific and Visa Debit Cards instead of handling cash.

BSP will continue to monitor the situation and provide further updates in due course.